Privacy Policy

Last updated: 25 October 2025 

1) Who we are (Controller)

Controller: K2 APPS LTD (Company No. 11564683)
Registered office: Belmont Suite, Paragon Business Park, Chorley New Road, Horwich, Bolton, England, BL6 6HG
Contact (privacy): contact@livango.org
Data Protection Officer (DPO): Not appointed
EU Representative (Art. 27 GDPR): Łukasz Popławski, ul. Wysockiego 19, 15-126 Białystok, Poland, lukasz@k2apps.org (appointed in writing as the EU contact point for data subjects and supervisory authorities)

This Privacy Policy explains how we collect, use, share, and protect personal data in the Livango Android application.

2) Scope & age

Livango is intended for users aged 13+. We do not knowingly collect personal data from children under 13. If you believe a child under 13 used the Service, contact us and we will remove the data.

3) Data we process

Depending on how you use the app (with or without login), we may process:

• Account & identifiers: Google or Facebook sign-in IDs and email (if you choose to sign in); Livango user ID; device identifiers (e.g., Android Advertising ID, Firebase Instance IDs); IP address.

• Usage & diagnostics: app events, crash logs, performance metrics, and remote configuration (e.g., Firebase Analytics/Crashlytics/Remote Config).

• Purchases: subscription or lifetime purchase status via Google Play Billing. We do not store your full payment card details; Google is the billing provider and keeps its own records under its policies.

• Support communications: messages you send to our in-app support or by email.

• Notifications: push tokens used to deliver study reminders, streak warnings, and occasional in-app marketing messages.

We do not process special categories of data (e.g., health, religion).

4) Purposes and legal bases (GDPR/UK GDPR)

• Provide and operate the Service (account, sync, purchases, support) — performance of a contract (Art. 6(1)(b)).

• Security, fraud prevention, service quality, and statistics (aggregated/limited telemetry) — legitimate interests (Art. 6(1)(f)).

• Push notifications & in-app marketing — legitimate interests; where required by law, consent.

• Advertising — we currently serve contextual ads only (no personalized ads). Where the law requires consent for storing/reading identifiers, we rely on consent via a CMP.

• Legal compliance (e.g., accounting/tax) — legal obligation (Art. 6(1)(c)).

5) SDK identifiers, consent & CMP (EEA/UK)

The app itself does not use browser cookies, but integrated SDKs may access device/storage identifiers. Where required by law (e.g., in the EEA/UK), we display a consent dialog using Google’s IAB-certified User Messaging Platform (UMP) and honor your choices.
You will see this dialog on the first app launch (and whenever choices need to be refreshed). You may revisit your choices in the app’s privacy settings (when available) or by contacting contact@livango.org.

6) Third-party recipients and roles

We share data with trusted providers strictly to operate the Service:

• Google Firebase (Analytics*, Crashlytics, Remote Config, Cloud Messaging) — analytics*, crash reporting, configuration, push; typical data: app events, crash data, instance IDs; role: processor / independent (module-dependent).

• Google AdMob — contextual ads (no personalized ads); typical data: device info, coarse context; role: independent controller.

• Google Play Billing — purchases & subscriptions; typical data: purchase tokens, product IDs; role: independent controller.

• Google Sign-In — authentication (optional); typical data: Google account ID/email (if you choose); role: independent controller.

• Meta (Facebook Login) — authentication (optional); typical data: Facebook account ID/email (if you choose); role: independent controller.

* Advanced analytics in the EEA/UK is collected only according to your consent choices.
We do not sell personal data.

7) International transfers & data location

We use Google Firebase/Google Cloud in the nam5 (North America) multi-region. This may involve transfers of personal data outside your country and, for EEA/UK users, outside the EEA/UK.
Safeguards: where required, we rely on Standard Contractual Clauses (SCCs) and vendor safeguards provided by Google, alongside encryption in transit/at rest and strict access controls. We minimize the personal data we process and retain.

8) Retention (how long we keep data)

We retain personal data only for as long as necessary for the purposes described in this Policy, including to provide the Service, comply with law, and resolve disputes. In particular:

• Account & profile data is kept while your account is active and removed when you request account/data deletion.

• Support communications are kept for the time needed to respond, maintain continuity, and prevent abuse.

• Crash/diagnostic data is kept for the time reasonably necessary to ensure stability and investigate issues.

• Push tokens are kept while notifications are enabled or until they become invalid.

• Consent records (EEA/UK) are kept for as long as needed to evidence compliance.

• Backups: deleted data may persist in encrypted backups for a limited rotation period and is then overwritten in the normal course of operations.

We do not store your full payment card details; purchases are processed by Google Play, which may retain its own records under its policies.

9) Your rights

Subject to local law, you may access, rectify, erase, restrict, object (including to profiling/ads), port your data, and withdraw consent at any time (this does not affect processing prior to withdrawal).
To exercise rights, use Profile → Settings → Delete account & data in the app or email contact@livango.org.
You may also lodge a complaint with a supervisory authority (e.g., the ICO in the UK or your local EU Data Protection Authority).

10) Security

We use industry-standard safeguards, including encryption in transit/at rest (Firebase/Google Cloud), access controls, least-privilege, and (where available) multi-factor authentication for team accounts. No method is 100% secure, but we continuously improve our protections.

11) Links

Our Service may link to external websites that we do not control. Please review their privacy policies.

12) Account & data deletion (Google Play compliant)

• In-app: Profile → Settings → Delete account & data (initiate deletion).

• Web instructions: https://www.livango.org/delete-account and https://www.livango.org/user-data-deletion-instructions

• Email: contact@livango.org
  After deletion, we remove personal data from our systems (subject to any minimal records we may need to keep under applicable law). Your Google Play purchase history remains with Google as the billing provider.

13) Changes

We may update this Policy from time to time. We will post the updated version here and adjust the “Last updated” date.

Terms & Conditions

Last updated: 25 October 2025 

1) Who we are

These Terms govern your use of the Livango Android app operated by K2 APPS LTD (Company No. 11564683), Belmont Suite, Paragon Business Park, Chorley New Road, Horwich, Bolton, England, BL6 6HG. Contact: contact@livango.org.
By installing or using the app, you agree to these Terms.

2) License

We grant you a limited, non-exclusive, non-transferable, revocable license to use the app on an Android device you own or control, for personal, non-commercial use, in accordance with these Terms and the Google Play Terms of Service.

3) Accounts and login

You may use the app without an account or sign in with Google or Facebook. Upon request to support, we may assist with account migration/merging on a case-by-case basis. You are responsible for keeping your device secure and for any activity in the app.

4) Subscriptions, lifetime purchase, billing, refunds

We offer monthly, annual, and lifetime (one-time) access options.

• Billing is handled by Google Play. Prices and taxes are disclosed before purchase.

• Auto-renewing subscriptions renew until cancelled. You can cancel anytime in Google Play → Payments & subscriptions → Subscriptions; access remains until the end of the current billing period.

• Lifetime means ongoing access to paid features for the lifetime of the Service, subject to Section 9 (Changes and availability).

• Refunds are governed by Google Play policies.

5) Advertising and communications

We currently serve contextual ads only (no personalized ads).
We may send push notifications (study reminders, streak warnings, occasional in-app marketing). You can control notifications in system/app settings. We do not currently send marketing emails; if introduced, we will comply with applicable consent/opt-out rules.

6) Acceptable use

You must not: reverse-engineer, decompile, modify, scrape, or create derivative works from the app; circumvent security; use the app in violation of law; or infringe others’ rights. All trademarks and content remain the property of K2 APPS LTD or their respective owners.

7) User content and support

You may contact our support via the app or email. You are responsible for content you submit and agree not to submit unlawful, abusive, or infringing material. We may remove or refuse content at our discretion.

8) Intellectual property

All rights in the app (software, content, trademarks, databases) are owned by K2 APPS LTD or its licensors. Except for the limited license in Section 2, no rights are granted.

9) Changes, updates, availability, termination

We may change, update, or discontinue the app or specific features (including paid features) at any time. We will endeavor to avoid materially adverse changes, but uninterrupted availability is not guaranteed.
We may suspend or terminate your access if you breach these Terms. Upon termination, your license ends and you must stop using and uninstall the app.

10) Disclaimer; limitation of liability

The app is provided “as is” and “as available” without warranties to the fullest extent permitted by law.
To the maximum extent permitted by law, K2 APPS LTD will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or goodwill. Our total liability for any claims arising out of or related to the Service shall not exceed the amounts you paid for the Service in the 12 months preceding the claim. Nothing in these Terms excludes liability that cannot be excluded by law.

11) Governing law and jurisdiction

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except where mandatory consumer protection rules provide otherwise.

12) Privacy

Your use of the app is also governed by our Privacy Policy (see above). If these Terms conflict with the Privacy Policy on a privacy matter, the Privacy Policy controls.

13) Changes to these Terms

We may update these Terms from time to time. Updates take effect when posted in the app or on our website, with the “Effective date” adjusted.

14) Contact

Questions about these Terms: contact@livango.org.